Can We Help You?


Look at the possible causes of the problem below and if you require further help, use the form lower on this page to tell us what went wrong.

  1. HAVE YOU PAID FOR MEMBERSHIP? Paid membership required to access videos. To join, please sign up.
  2. HAVE YOU LOGGED-IN? If you don’t see your username at the top right of this page, log into your account.
  3. ALREADY PAID? If you just paid your membership and can’t access the tutorials, DON’T PAY AGAIN  until your next payment is due. Complete the form below and wait for us to sort the problem out for you.
  4. NO MEMBERSHIP EMAIL? If you’ve not seen your account setup email, check your trash or junk folder. If it’s not there, check that your PayPal email address has not changed. If you need further help, complete the form below and send it to us.
  5. SOME OTHER PROBLEM? If you’re a member but can’t access tutorials, complete the form below and send it to us.

If you have valid membership but cannot access the tutorial videos, please use the form below to help us rectify the problem.

How to use this form

Type into the boxes

  • Name: Your First and Last Name
  • Email: The email address associated with your payment (eg. PayPal or Stripe). If your current email is different, PLEASE include that in message box below
  • User Name: If you have an account with us, the username will be helpful
  • Error Message: If you’re seeing an error message, please describe it here
  • Message: Please describe the general problem you are encountering
  • Submit Once you click this button at the base of the form, your message will be on its way to us.

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Prefer to watch on DVD?

Picture showing all five of the DVDs we currently offer

If you prefer not to subscribe, or would rather watch video on a larger TV screen, nearly FOURTEEN HOURS of our SHEEPDOG TRAINING TUTORIALS are now available as FOUR double DVD sets. SAVE MONEY if you buy more than one DVD set – and up to 20% if you buy all four, together with our original “First Steps in Border Collie Sheepdog Training” DVD set. More details.

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