IF SOMETHING'S WRONG, WE'LL FIX IT!
Look at the possible causes of the problem below and if you require further help, use the form lower on this page to tell us what went wrong.
- HAVE YOU PAID FOR MEMBERSHIP? Paid membership required to access videos. To join, please sign up.
- HAVE YOU LOGGED-IN? If you don't see your username at the top right of this page, log into your account.
- ALREADY PAID? If you just paid your membership and can't access the tutorials, DON'T PAY AGAIN until your next payment is due. Complete the form below and wait for us to sort the problem out for you.
- NO MEMBERSHIP EMAIL? If you've not seen your account setup email, check your trash or junk folder. If it's not there, check that your PayPal email address has not changed. If you need further help, complete the form below and send it to us.
- SOME OTHER PROBLEM? If you're a member but can't access tutorials, complete the form below and send it to us.
If you have valid membership but cannot access the tutorial videos, please use the form below to help us rectify the problem.
HOW TO USE THIS FORM
Type the relevant information into the boxes
- Name: Your First and Last Name
- Email: The email address associated with your payment (eg. PayPal). If your current email is different, PLEASE include that in message box below
- User Name: If you have an account with us, the username will be helpful
- Error Message: If you're getting an error message, please include it here
- Message: Please describe the problem you are encountering
- CAPTCHA code Non logged-in users are required to enter the code in the box beneath it. This is required to prove you're a real person, and not a computer showering us with spam.
- Submit Once you click this button at the base of the form, your message will be on its way to us.
Please don't use "text speak" - we need clear information to be able to identify the problem
We won't pass your email address or personal information on to any third party without your written consent.
Please accept our apologies if your membership is valid and you are experiencing difficulty with accessing the tutorials. We will respond to you very quickly but depending on your world location, there may be a time delay. We're in the UK.